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Our dental office collects personal information on patients to ensure patients receive safe and appropriate dental treatment. In addition, credit card and insurance coverage information may also be collected to facilitate payment for treatment rendered.
Accountability
Our dental office is responsible for all personal information under our control, and the policies and practices we employ for handling this information to ensure our office complies with the provincial privacy legislation in force. For more information on our policies or, should you have any concerns, please contact our privacy officer whose contact information is listed at the end of this document.
Identifying Purposes
Our office collects personal information from patients for the safe and efficient delivery of dental treatment, including information used for payment of dental services. This information includes contact information, medical history, past treatment and billing information, such as insurance status. Patients will be notified if their personal information is to be used for purposes other than those indicated here. In the normal course of business, your information may be viewed by computer and accounting personnel.
Consent
As a dental patient, your personal information is requested to ensure safe and appropriate dental care is provided. It will only be collected, used and disclosed for this purpose. Similarly, financial information will also be collected, used and disclosed for the payment of services rendered. On this basis, it is reasonable to conclude that you have provided consent for this purpose.
Limiting Collection
Personal information collected on patients is limited to providing patient care and receiving payment for these services.
Limiting Use, Disclosure and Retention
Personal information will not be used, disclosed or retained for purposes other than those identified above and will only be retained for as long as necessary to fulfill those purposes or as required by law. When it is no longer required, all personal information will be destroyed in a manner that recognizes the sensitivity of the information.
Accuracy
To ensure the accuracy of the personal information, our office encourages patients and staff to maintain records that are accurate and up-to-date. Patients can notify staff on their next visit or contact the office immediately in there is a change.
Safeguards
Our office will take reasonable steps to ensure the personal information under our control will be protected form unauthorized use and disclosure appropriate to the sensitivity of the information.
Openness
Information on our policies and practices are available to patients. Please direct your enquiries to the privacy officer as noted below.
Individual Access
An individual can request to view their personal information held by our office by contacting our privacy officer. A patient can challenge the accuracy and completeness of the information and have it amended as appropriate.
We will be guided by the relevant section of the Personal Information Privacy Act (PIPA) and the directives of the Ministry of Management Services as amended on occasion.
Challenge Compliance
Should a patient lodge a complaint regarding our officeÕs compliance with the Personal Information Privacy Act (PIPA), a complaint can be filed with our privacy officer. All complaints will be investigated by the privacy officer who will respond to the complaint. In the event the complainant remains dissatisfied, a formal complaint can be made to the provincial Information and Privacy Commissioner.
How to contact our Privacy Officer
Name: Lindsay Flumerfelt
Title: Office Manager
Address: 2508 St. Johns Street
Phone: (604)939-5678
Fax: (604)936-9611
Email: lflumerfelt@rockypointdental.com
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